- Products are returnable/ Replaceable within the applicable return window of 10 days from the date of delivery of goods if you have received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on otrstore.in.
- Return/ Replaceable will be processed only if:
- It is determined that the product was not damaged while in your possession.
- The product is not different from what was shipped to you
- The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein, if any)
- Products may not be eligible for return/ replace in some cases, including cases of buyer’s remorse such as incorrect model or colour of product ordered or incorrect product ordered.
- Products marked as “non-returnable” on the product detail page cannot be returned/ replace.
- Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
- Electronics products like Engine control unit (ECU), CDI, sensors, etc are non-refundable.
- Refund if eligible will be processed in 7 working days after the products are delivered to seller.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.