Return Policy

  1. Products are returnable/ Replaceable within the applicable return window of 10 days from the date of delivery of goods if you have received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on otrstore.in.
  2. Return/ Replaceable will be processed only if:
    • It is determined that the product was not damaged while in your possession.
    • The product is not different from what was shipped to you
    • The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein, if any)
  3. Products may not be eligible for return/ replace in some cases, including cases of buyer’s remorse such as incorrect model or colour of product ordered or incorrect product ordered.
  4. Products marked as “non-returnable” on the product detail page cannot be returned/ replace.
  5. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
  6. Electronics products like Engine control unit (ECU), CDI, sensors, etc are non-refundable.
  7. Refund if eligible will be processed in 7 working days after the products are delivered to seller.

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.